Get ready to have some fun as you learn how to make your meetings, training sessions and staff or volunteer orientations twice as effective in half the time. This highly interactive session will go far beyond theory allowing you to take part in more than 20 creative and easy-to-duplicate training activities and games. Current and future managers and leaders will gain hands-on insight, ideas and skills to improve customer service, communication, sales, teamwork, productivity and more.

Take advantage of diversity as you build a more productive workforce. Learn to transform diverse talents and backgrounds into team assets. This program will give you valuable knowledge, test your leadership style, TEAM Aptitude and involve you in fun, team-building activities you can use with your staff.

Excellence. Commitment. Quality. Ownership. Customer Care. Are these management buzzwords or real traits that you, as a manager, can bring to life in your organization? In this fast paced, interactive session you will assess your skills as a Motivator and Coach to determine how to better inspire, train and entice everyone in your organization to reach beyond their comfort zone.

Is customer service your organization's top priority? Does everyone in your entire organization practice what your mission statement preaches. How in touch with the customer are you as an executive? This program will focus on the latest methods of evaluating, researching and implementing your customers' present and future needs to insure that your competitive edge.