Lessons from the Mall – Mystery Shop Your Way to Marketing and Customer Service Excellence

During this special off-site session, we will venture to a local shopping center to evaluate customer service from the customer's point of view. You will gain new perspective and insight into customer service and on-site marketing by "mystery shopping" retail businesses. We will explore both the emotional and physical customer service atmosphere using all five senses. Following your "mystery shop" we will share the good, the bad and the ugly experiences in a fast-paced session where you will create a creative customer care action plan using your new-found benchmarks.

Mosaic Marketing - Diversity in Action

How to Attract NEW, DIVERSE Customers to your Programs, Facilities and Events

Your customers are happy; your programs are good; your parks and centers are well maintained. But, are you doing everything you can to attract an ONGOING pool of new clients? What can you do to reach “hard-to-reach” audiences such as ethnic minorities, “too-cool” teens, sedentary adults, or isolated seniors?

Meet the Expert!

Jodi L. Rudick, MAS -- Marketing Consultant, Speaker, & Trainer, Motivational Marketing and Publicity Speaker.

Jodi is President of the Park Ink, founded in 1959, and the author of four books related to marketing and publicity. She will help YOU become a marketing success.

Jodi's Speaking Topics

Great Promotional Ideas!

Let our expert staff with decades of experience help you pick the promotional products that will make your next big campaign a WIN!

Advice is easy to come by...  GOOD ADVICE is rare! We provide GOOD ADVICE -- for free!

When you call, ask for a FREE consultation -- no strings attached!

Thousands of Products

Search our online catalog of thousands of promotional products.

If you need something new and uniqque to kick-start your outreach marketing, you HAVE to check this out! You need it?  We've got it!

See Our Catalog