Turning Customer Problems into opportunities

Is the customer always right? Not exactly, but the customer is the boss and must be treated like a valued guest. With the right skills and attitude, internal and external customer problems, disputes and complaints truly can be transformed into opportunities.

Learning Outcomes - You will learn:

  • The real reason why problems arise
  • What an angry customer really wants
  • What to do if a customer is irrational or abusive
  • Nine simple steps to handle a customer who is miffed, irate, upset, or just plain mad.
  • How to handle the special needs of internal customers such as co-workers, bosses,   other divisions and departments
  • Win-win negotiation solutions for each and every problem
  • Follow-up techniques to turn a disgruntled customer into your best ally
  • What to do when you're at the end of your rope (It happens to the best of us!)

Speaker: Jodi Rudick

Meet the Expert!

Jodi L. Rudick, MAS -- Marketing Consultant, Speaker, & Trainer, Motivational Marketing and Publicity Speaker.

Jodi is President of the Park Ink, founded in 1959, and the author of four books related to marketing and publicity. She will help YOU become a marketing success.

Jodi's Speaking Topics

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